Privacy Policy

This Privacy Policy explains how PT Prima Pangan Chemindo, the company that operates Baking Story (“we”, “us”, or “our”), collects, uses, and protects your information when you use our website and mobile application (the “Service”). By using the Service, you agree to the practices described below.

1. Information We Collect

• Account information — your name, email address, and profile details when you sign up or sign in (including via Google Sign-In).
• Order and delivery information — the items you order and the delivery address or location you provide.
• Payment information — payments are processed by our third-party payment provider (Midtrans). We do not store your full card or bank details on our servers.
• Device and usage data — basic technical information such as device type, app version, and interactions with the Service, used to keep the Service reliable and secure.

2. How We Use Your Information

• To create and manage your account.
• To process, fulfil, and deliver your orders.
• To communicate with you about orders, support, and updates.
• To improve, secure, and maintain the Service.
• To comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information. We share it only with service providers who help us operate the Service — such as our payment processor (Midtrans), authentication and hosting providers (including Google/Firebase), and delivery partners — and only to the extent needed to provide the Service, or where required by law.

4. Data Retention

We keep your information for as long as your account is active or as needed to provide the Service, and thereafter only as required to meet legal, accounting, or reporting obligations.

5. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may close your account at any time. To exercise these rights, contact us using the details below.

6. Security

We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

9. Contact Us

The data controller for the Service is PT Prima Pangan Chemindo, Jl. Ahmad Yani No. 94, Kota Tangerang, Banten, Indonesia. If you have questions about this Privacy Policy, or wish to exercise any of the rights above, contact us at support@bakingstory.id or +62 822 4667 1367 (Monday to Friday, 09:00 – 17:00 WIB). You can also reach us through our support page.